top of page

DELIVERY & RETURNS

PAYMENT

We accept all major credit cards: Visa, Mastercard, American Express and Maestro. Payments made online are processed through Wix Payments.

We can also accept bank transfer and PayPal on request. If you wish to pay by any alternative method, please get in touch.

All prices displayed on our website include VAT.

DELIVERY

We currently deliver all over the UK and Ireland. Shipping within NI is free and items can be purchased directly on our website. Collection from out warehouse is also free. For shipping rates to GB and ROI please contact us and we will provide a shipping quote.

If your purchase is in stock we will contact you in the next 1-3 working days to confirm shipment or a collection date and time.

If your purchase contains any pre-order items, please check the specific product details on our website for an estimated time of delivery. We will contact you to confirm a delivery or collection date nearer this time.

 

Please note, for delivery of multiple purchases, your shipment will be dispatched once all items are in stock. If you require some of your items sooner please contact us, there may be a delivery fee for splitting the delivery of your order. This does not apply to orders made for collection from our warehouse.

RETURN POLICY

If you change your mind you can return any undamaged product in its original packaging within 14 days of the date you receive it. We will exchange it or offer a refund based on the original payment method.


Please note, items that have been assembled in full or in part can be returned, within 14 days, for a percentage of the purchase price. The refund amount will be calculated based on the condition of the items.

In the unlikely event that you receive faulty goods please contact us immediately to resolve the problem.

PRE-ORDER

Pre-sale orders will be delivered or available for collection as soon as possible after stock delivery. An indication of this time will be provided in the item description.

In the event that stock is delayed, we will update all relevant customers with a new delivery date as soon as possible. In the event that stock is delayed more than 1 month a full refund will be offered.

WARRANTY

Wolfpack Gym Equipment cannot accept responsibility for products damaged during, or due to, incorrect self assembly.

Please contact us if you would like a quote for assembly or installation.


Commercial products: 1 year warranty

Light commercial products: 1 year warranty for home use, 6 months warranty for commercial use.

Home use products: 1 year warranty for home use, no warranty for commercial use.

All our products are full commercial unless stated otherwise in the product description.


When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us.

CUSTOMS CHARGES

As we are based in Northern Ireland we are part of the UK and also still part of the EU customs union. This means there will be no added customs charges to any orders within the UK or Ireland (or the rest of the EU). If you're buying from the Republic of Ireland, the price you see is the price you'll pay, no surprises. Same goes for purchases to England, Scotland and Wales.

FAQ: FAQ

TERMS & CONDITIONS

COMMERCIAL TERMS

When buying an item, you agree that:

(i) you are responsible for reading the full item listing before making a commitment to buy it.

(ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We reserve the right to make changes to our products at any time.

INDEMNIFICATION

You agree to indemnify and hold Wolfpack Gym Equipment Ltd. harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products offered on the website.

PROMOTIONAL CONTACT

You agree to receive from time to time promotional messages and materials from us by post, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices please just notify us at any time.

FAQ: FAQ

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We use cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our service.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@wolfpackgymequipment.com or send us mail to: Unit 3 Craigstown Industrial Estate, Antrim, BT41 2PT

This website is owned and operated by Wolfpack Gym Equipment Ltd. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by the terms above.

This website and all materials therein including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Wolfpack Gym Equipment Ltd. Except as explicitly provided herein, nothing in these terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

FAQ: FAQ
bottom of page